Returns & Exchanges
Returns & Exchanges
Here at Pets Unlimited, we strive to offer you the most realistic, highest quality products possible. Before being shipped, all orders pass through a quality check. Unfortunately, we cannot offer returns for the customized nature of art products we produce. If you are unsatisfied with your purchase, please reach out to our customer support. For other pet products, you may request for a return or exchange as long as the item is in it's unused original condition.
For any items bought during a promotion, all sales are final.
For other items, we would be happy to assist you with your exchange or return provided that they are unused, sealed and in original condition.
Valid reasons for return and exchange include the following:
- Product that is fundamentally different in nature from the product specified in the website;
- Faulty, defective, or damaged product;
- Product that is not as advertised on the website;
- Wrong item is delivered;
- Item has missing parts or accessories; or
- Change of size.
Any refund request and cancellation are subject to approval and turn around time is 24-48hours. This gives us time to check with our fulfillment if your order is processed or can still be cancelled. If you want a refund/cancellation after placing your order, please contact support. Our support team will assist you with the return/exchange process. Simply reach out to email@example.com
**Please note that we do not cover for the return shipping fee.
Pet Unlimited Guarantee
If you received the wrong product, size, or your product was damaged during transit, if we are at fault, we will replace it.
If we determine that the art is faulty, we will replace the product.
You can receive a full refund if you cancel your order within 24 hours. After 24 hours, the cancellation will be granted at our discretion, minus a 50% fee or we will provide a store credit.
Bad Photo Policy
It is your responsibility to submit a high-quality photo that adheres to our Photo guidelines. Low-quality photos will result in low-quality artwork.
We will reach out to you via email requesting to submit a new photo, if after 48 hours and we did not hear from you, we will go ahead and continue processing your order. We will do our best to make it work but it might not be up to the Royal Portraits standards and will cause delays with your order so please make sure to follow our Photo Guidelines.
Note: Failure to submit a new photo does not warrant a refund.
All portraits are final and we do not offer remaking any artwork so please make sure to follow the Photo Guidelines.
*Please note that international orders could potentially experience delays of up to 14-30 days due to COVID-19.